Q: What are the responsibilities of the new role created in the households?

A: The new role in the households is being called “Enrichment Specialist.” 

The role is designed to increase and exceed our standards for care, especially focused in the areas of cleaning and life enhancement. Our goal is to hire trained caregivers that are Certified Nursing Assistants so while working in this new role they are also an equal participant in the team. With the addition of the roles the Household teams have written new standards for both cleaning and housekeeping. 

You may notice that our household staff and residents are out in the community more often. One of the new standards is to offer a weekly shopping trip. This new role has been active in the houses since the last part of March. We are seeing great results and hearing many stories from the improved quality. This is a very successful move for our organization. I would like to thank the teams that are making it so successful.

Keep the great questions coming!